Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: ICE IRM2 market data could not be correctly processed on our side, during the calculation process. As a result, calculations involving this data were returning $0 results.
Cause: There was an issue with a recent code release to our ICE IRM2 Market Data service. The service was out of sync with our internal calculation logic, resulting in errors during the ICE calculation process.
Resolution: We have synchronised our internal services and re-released them. We can now see calculations completing as expected on ICE IRM2. This issue will not reoccur.
Resolved
Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: ICE IRM2 market data could not be correctly processed on our side, during the calculation process. As a result, calculations involving this data were returning $0 results.
Cause: There was an issue with a recent code release to our ICE IRM2 Market Data service. The service was out of sync with our internal calculation logic, resulting in errors during the ICE calculation process.
Resolution: We have synchronised our internal services and re-released them. We can now see calculations completing as expected on ICE IRM2. This issue will not reoccur.
Identified
Status: We have now identified the root cause of the issue and we are actively working on a fix. We will update this page once we have confirmed that the issue is resolved or if there are any other updates.
Cause: There is an issue with a recent code release to our ICE IRM2 Market Data service. As a result, downstream calculations are encountering issues and returning $0 amounts.
Investigating
Status: We have identified an issue with the ICE IRM2 Calculator and we are urgently working on identifying the root cause. We will keep this page updated.
Impact: ICE IRM2 calculations returning $0 IM for COB 2024-04-10.