Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: We have been seeing calculations failing since 1:00 pm BST. As a result, no screens were being updated with new data, and no new reports were being published.
Cause: There was an issue with a recent update to our SPAN calculation process. Part of this service was out of sync with other calculation logic, resulting in failures when generating margin calculation results.
Solution: Our internal services have been synchronised and re-released. We now see calculations completing as expected. We do not anticipate this error to re-occur.
Resolved
Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: We have been seeing calculations failing since 1:00 pm BST. As a result, no screens were being updated with new data, and no new reports were being published.
Cause: There was an issue with a recent update to our SPAN calculation process. Part of this service was out of sync with other calculation logic, resulting in failures when generating margin calculation results.
Solution: Our internal services have been synchronised and re-released. We now see calculations completing as expected. We do not anticipate this error to re-occur.
Identified
Status: We have now identified the root cause of the issue and we are actively working on a fix. We will update this page once we have confirmed that the issue is fixed or if there are any other updates.
Problem/Impact: We're seeing calculations failing since 1:00 pm BST. No screens have been updated or new reports published since this point.
Cause: There is an issue with a recent code release to our SPAN calculator engine. The service was out of sync with our internal calculation logic, resulting in errors during the calculation process.
Investigating
Status: We have identified an issue with our margin calculation engines and we are urgently working on identifying the root cause. We will keep this page updated.
Problem/Impact: As a result of this problem newly triggered margin calculations are failing.