Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: Platform Functionality was operating in a degraded state. New calculations were not being triggered as a result.
Cause: There were issues with an internal configuration used to run our calculation jobs.
Solution: We have released an update to our internal configurations to address the issue.
Resolved
Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: Platform Functionality was operating in a degraded state. New calculations were not being triggered as a result.
Cause: There were issues with an internal configuration used to run our calculation jobs.
Solution: We have released an update to our internal configurations to address the issue.
Identified
Status: We have now identified the root cause of the issue and we are actively working on a fix. The current ETA on resolution is 10 minutes. We will update this page once we have confirmed that the issue is fixed or if there are any other updates.
Problem/Impact: Platform Functionality is operating in a degraded state. New calculations are not being triggered as a result.
Cause: There is an issue with an internal configuration used to run our calculation jobs.
Investigating
Status: We have identified an issue with our margin calculation engines and we are urgently working on identifying the root cause. We will keep this page updated.
Problem/Impact: New margin calculations are not being triggered, so no updated data will become available. However, existing margin calculation results are unaffected.