Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: Some calculations were not being completed, so screens were blank for COB 2024-06-04.
Cause: There was an issue with provisioning infrastructure to handle some of our calculations.
Solution: We released an update to our infrastructure so calculations were handled as expected and could be completed. We've re-run calculations for all clients impacted by this issue.
Resolved
Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Problem/Impact: Some calculations were not being completed, so screens were blank for COB 2024-06-04.
Cause: There was an issue with provisioning infrastructure to handle some of our calculations.
Solution: We released an update to our infrastructure so calculations were handled as expected and could be completed. We've re-run calculations for all clients impacted by this issue.
Identified
Status: We have now identified the root cause of the issue and we are actively working on a fix. The current ETA for resolution is one hour. We will update this page once we have confirmed that the issue is fixed or if there are any other updates.
Problem/Impact: Some calculations have not been completed so screens will be blank for COB 2024-06-04.
Cause: There is an issue with provisioning infrastructure for some of our calculations.
Investigating
Status: We have identified an issue causing delays in publishing results and we are urgently working on identifying the root cause. We will keep this page updated.
Problem/Impact: Some calculations have not been completed so screens will be blank for COB 2024-06-04.